We are an international onlineshop and ship worldwide!
Only restriction is countries known for much Internet-fraud : Indonesia, Nigeria, Ghana, Venezuela, Vietnam - we might ship also to these countries but no creditcard or check payment accepted and no Urgent shippings.
All creditcards accepted
subwave Internet is in this e-business for 15years already, you can have 100% trust in us. Check our Google rankings and additional info in 'About'.
Also Ebay and Ricardo.ch - user 'subwave'.
Our success is also about STYLE - our collection reflects the good taste of a swiss ETH Architect. Our design and lifestyle is rational, modern, functional - "reduced to the max".
Warranties
Our manufacturers guarantee the reliability of their products. For the exact warranty conditions, please refer to the descriptions in the shop and the specifications stated in the operating instructions. We also bear responsibility for the products within our range. For two full years from the date of your invoice, we will ensure that your warranty claims are fulfilled. We have our own watchmaker if the producer does not fulfill warranty. Often watch-companies are very slow in their repairs and service.
Shipping Time
All watches are here in stock in Basel (or can be here in a few days from germany) and can be shipped immediately. Bi-weekly shippings with swisspost PRIORITY insured or TNT Urgent mail. Most worldwide shippings take less than 1 week.
EU-Shipping
In some cases we are able to do EU shipping. Just advise in order comments. Russian watches (also others, but russian watches do not have official boxes often) can be shipped in a letter inlay box. Letter-post is also faster than parcel post.
Shipping Insurance
Parcels with higher value (here: watches) are sent insured and you can ask for a tracking number for swisspost.ch tracking. PRIORITY shippings are included in the price of the watch and always fully insured.
Defects
We must be notified of obvious defects immediately, but within 14 days following delivery at the latest. We shall repair the defects or provide you with a replacement.
Return and cancellation
You have a general right to return goods within a period of 14 days (items need to be original packed). You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. Please inform us before returning the goods by e-mail to info@uhrenvertrieb.ch . Await confirmation please.
We will settle any credit which arises as a result of a return as soon as time permits, unless you wish to use this credit to place a further order. If, contrary to experience, the goods do not meet your expectations and our high standards of quality, please contact us. In case of a problem on your part, there is a generous policy in place, to deal with events following the expiry of the 14-day grace period. You can always talk to us.
After arrival of a return we can credit a refund back to your creditcard, which never includes any shipping costs. We of course also cannot bear the costs for a backshipping.
Returns must be announced by E-mail and confirmed by us. They must be also explained - that someone likes a merchandise not is not reason enough. Send your returns registered - sendings which come in unregistered simply go back to the stocks when they are in perfect shape, without any further action.
Cancellation fee
Think twice before placing an order. For orders which are processed already there is a CHF 30.- (approx. USD 25.-) cancellation fee which covers the work for processing, CC legitimation and preparing the order.
VAT and customs
7.6% Swiss VAT Included, will be credited after request. Of course not if we ship from german stock.
7.6% Schweizer MwSt. Inkl. Wird bei Versand nach EU- Ländern auf Anfrage abgezogen. Gilt natürlich nicht bei Versand ab Lager Deutschland.
Please note that maybe you have to pay for VAT and customs in your country. The price increases by the amount of the corresponding import sales tax for your country. The exact amount of the customs duty depends on your country's legal regulations and the individual product. We cannot influence this, and will not write illegally lower invoices with the result of insufficent insurance. US/CAN citizens pay normally no taxes.
Shipping costs
Shipments will have to be charged according to the current and valid postal charges as calculated in your order.
How you can pay
For all orders you will be able to choose from the following methods of payment:
1. Credit card: we accept Visa, Eurocard/Mastercard, American Express, Discover.
2.Bitcoin
3. Bank transfer
4. Check
5. Western Union, Cash, in Switzerland also COD (Nachnahme)
Please read carefully the further informations about payment options.
Delivery
Delivery is carried out via Mail or parcels service according to your order. However, please remember that our products are not mass-produced articles. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.
Miscellaneous
Please do not send E-mails asking about the whereabouts of your order . Only high value (express) shippings are trackeable. We do not have the capacity to reply all of these E-mails. After your parcel is shipped allow up to 3 weeks to arrive - depends on postal services, holidays, customs checking and other factors we cannot influence.
Our offer is subject to change without notice. Because our products are not mass-produced articles, slight deviations from the photographs and specifications contained in the website may occur.
In order to process your order, we store your address and all order-related data. We are, of course, obliged to comprehensively protect your personal data in accordance with Swiss data protection legislation. In addition, we assure that your address will not be forwarded to third parties, and will only be used within the :: subwave online projects, if.
Delivery contracts which are concluded with us are subject to Swiss law.
Insofar as can be agreed, the court of jurisdiction is Zurich (Switzerland).
Contracts with AVIATION-TIME.COM are only governed by these terms and conditions.
All ON SALE watches are unworn and fully working - but partly not in new condition and up to 15 years old. Seals on glasses no more on the watch.
There can be small traces and scratches, like after 3 weeks of wearing them.
If the quartz watches stand, we put in a new battery. For others it's possible that the battery is soon down.
For some brands (JUNKERS, ZEPPELIN) we have no more enough original boxes here - or we have no more manuals (Astroavia).
PARNIS never had official boxes or papers.
Thunderbirds and Eichmüller, Luminox, Mondaine: All boxes and docs here.
Speziell für unsere Eigenmarke ::concentric Watches, www.concentric-watch.com:
Garantie 3 Jahre auf Uhrwerk und Gehäuse, 10 Jahre auf das Ziffernblatt. Das gilt insbesondere für das Ausbleichen - nicht aber für Schäden resultierend durch Feuchtigkeit.
Die Uhren sind nur spritzwasserfest. Zum Duschen oder Baden Uhr immer ablegen! Bei Beschädigung des Ziffernblattes kann dieses jedoch ausgewechselt werden, zu unseren günstigen Reparaturpreisen.